M Sanders Windows & Doors

Last updated: 27/11/2025

Welcome to msanderswindows.com, operated by M Sanders Windows & Property Maintenance. By using our website or booking any of our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

M Sanders Windows & Doors provides window and door installations, glazing services, repairs, maintenance, and related home improvement services across Plymouth and the South West.

2. FENSA Compliance (Important)

M Sanders Windows & Doors works to FENSA-compliant standards, following all relevant building regulations for window and door installations.

However, we are not FENSA-registered.

Where certification is required, you may need to obtain a Building Regulations certificate through your local council or an approved third-party provider. We can advise you on this process if needed.

3. Quotes & Pricing

• All quotes provided are free, transparent, and without sales pressure.
  
• Quotes are valid for 30 days from the date of issue unless otherwise stated.
  
• Any changes to materials, design, or scope of work may affect the final price.
  
• All prices will be confirmed in writing before work begins.
  

4. Deposits & Payments

• Some jobs may require a deposit, depending on materials or custom orders.
  
• Final payment is due upon completion, unless alternative arrangements are agreed in writing.
  
• Payments can be made via bank transfer or other approved methods.
  

5. Installation & Workmanship

• All work is carried out by trained professionals with care and attention to detail.
  
• We aim to complete work within estimated timeframes; however, delays may occur due to weather, supplier issues, or unforeseen circumstances.
  
• Customers must ensure safe and clear access to the installation area.
  

6. Guarantees & Warranty

• Most installations come with a 10-year product guarantee, unless specified otherwise.
  
• Manufacturer warranties on products vary depending on the item supplied.
  
• Guarantees do not cover damage caused by misuse, neglect, general wear and tear, or work undertaken by third parties after installation.
  

7. Repairs & Emergency Callouts

• Emergency repairs are completed as quickly as possible; response times may vary.
  
• Repair work is guaranteed only for the items repaired and does not extend to unrelated components.
  

8. Materials & Products

• We use high-quality products that meet industry standards.
  
• For custom or special-order items, replacements or refunds may not be available once manufacturing has begun.
  

9. Cancellations

• Customers may cancel within 14 days of accepting a quote, unless bespoke products have already been ordered.
  
• If custom or non-returnable materials have been purchased, cancellation charges may apply.
  

10. Customer Responsibilities

Customers must:

• Provide accurate measurements and information if supplying their own details.
  
• Ensure the work area is accessible.
  
• Inform us of any structural, electrical, asbestos, or safety concerns before work begins.
  

11. Website Use

• All content on msanderswindows.com is the property of M Sanders Windows & Doors.
  
• You may not copy, reproduce, or distribute content without permission.
  

12. Liability

• We are not liable for delays caused by suppliers, weather, or circumstances beyond our control.
  
• We accept no responsibility for damage caused by pre-existing structural issues or faults outside our scope of work.
  

13. Privacy

We take your privacy seriously and only collect information necessary to provide our services. We do not sell or share your personal data with third parties, except where required to fulfil your order.

(A full Privacy Policy can be provided on request.)

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

M Sanders Windows & Property Maintenance

Phone: 07849376993

Email: msanderswindows@gmail.com

Website: https://msanderswindows.com